Carrom Crew — Terms of Service

Updated 17 October 2026 · applies to Carrom Crew 1.0.0 and later

These Terms of Service ("Terms") are a legal agreement between you and Abdulla Alhashmi ("we", "us", "Carrom Crew") and govern your use of the Carrom Crew mobile game and any related content, updates and support (together, the "Game"). Please read them carefully.

By downloading, installing, tapping "Start" or otherwise using the Game you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Game.

1. Who may play

• Carrom Crew is rated 13+ on the App Store. Its built-in content is suitable for all ages, but the Game and its online features, including chat with friends, are intended for players aged 13 and older, and the Game is not directed at children under 13. Players who tell us they are under 13 can play with quick messages and stickers only.
• If you are under the age of legal majority where you live, your parent or legal guardian must read and accept these Terms on your behalf, and is responsible for your use of the Game.
• You may not use the Game if you are barred from doing so under any applicable law or sanctions programme.

2. Your licence to play

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and play the Game on a device you own or control, for your own non-commercial entertainment, in accordance with these Terms and the rules of the app store you obtained it from. The Game is licensed, not sold. We keep all rights not expressly granted.

3. What you may not do

You agree not to, and not to help anyone else to:

• copy, modify, translate, decompile, reverse-engineer or create derivative works of the Game or any part of it, except where the law expressly allows it despite this clause;
• cheat, use bots, scripts, modified clients, emulated input, exploits, or anything that gives an unfair advantage or interferes with another player's game;
• tamper with, decompile or modify the Game, its advertising or purchase flows, or access it other than through the unmodified Game;
• generate fake ad views or taps, or use any tool or trick to claim a rewarded-video reward without watching the video;
• sell, rent, trade, sub-license or commercially exploit the Game, your progress, or any virtual item;
• use an offensive, misleading or impersonating display name, send abusive chat, or harass other players through chat, emotes, names or any other feature;
• use the Game to break any law, or to infringe anyone's rights.

4. Virtual items

• Cosmetic items, trophies, ranks and every other in-game item ("Virtual Items") are a limited licence to use a feature of the Game. They have no real-world monetary value, are not your property, cannot be redeemed for money, transferred, or exchanged outside the Game, and may be changed, rebalanced or removed by us at any time.
• Optional real-money purchases (cosmetic items such as strikers, disc sets and effects, character packs and bundles, Elite, Phantom and Zenith characters, and Remove Ads) are processed by the app store you use, under that store's payment and refund terms; except where the law requires otherwise, all purchases are final. No purchase requires an account.
• Your progress is stored on your device. If you sign in with Apple, a copy is kept with your account and can be loaded on your other devices; you can delete that account at any time in the Game (Settings → Account & name → Delete account). We are not responsible for progress lost because a device is lost, reset or replaced while you were not signed in, or because you used "Reset all data".

5. Advertising and purchases

The Game is free to play and is paid for by ads and optional purchases. It shows ads delivered through Unity LevelPlay (Unity Technologies, formerly ironSource), which fills them from our ad partners Unity Ads and Google AdMob, each under its own terms and privacy policy: optional rewarded videos that you choose to watch for the reward named before the video, and a short ad after each match that you finish, never during a match. A reward is given only when the ad partner reports that the video was watched; if an ad cannot be loaded or is closed early, there is no reward and you simply keep playing. We do not choose or control the individual ads the partners show; you can report one with Settings → Report an ad or by e-mail to the address in section 17. Whether ads are personalised depends on the choices described in our Privacy Policy, which you can change with the Personalised ads switch in Settings.

Cosmetic items, character packs and bundles, Elite, Phantom and Zenith characters, and Remove Ads are sold for real money; everything sold is cosmetic or turns ads off, and never changes how a match plays. Remove Ads turns off the ads between matches for the store account that bought it; rewarded videos stay available as something you can choose to watch. Purchases are processed by the app store you installed the Game from, are subject to that store's terms and refund rules, and can be restored with Settings → Restore purchases. The Everything Bundle is no longer sold; a bundle bought earlier is still restored the same way. We may change prices and the contents of the shop at any time.

6. Ownership

The Game — its code, artwork, characters, music, sounds, names, logos, text and design — is owned by us or our licensors and is protected by copyright, trademark and other laws worldwide. The Carrom Crew name and logo are our marks. Nothing in these Terms gives you any right in them other than the licence in section 2. Carrom is a traditional board game and a common game genre; Carrom Crew is not affiliated with or endorsed by any other publisher of such a game.

7. Your content

The only content you provide is your display name, the optional gender and flag you choose to show, the emotes you send, and the messages you send to your friends. You grant us a worldwide, royalty-free licence to store, deliver and display them to other players as part of the Game (your messages only to the friends you send them to). You must not include anyone's personal information in a display name or a message. We may change or remove any display name or message we consider inappropriate.

8. Chat and safety

• Chat is only between players who accepted each other as friends. Quick messages and stickers work for everyone; typed chat is for players 13 and older who accept the Chat rules, and can be turned off in Settings.
• We have zero tolerance for objectionable content and abusive players: no bad words, bullying, hate, sexual content, threats, spam, scams, or asking for or sharing anyone's personal details or contact information.
• We filter messages automatically. Tap a message to report it, and block a player from the chat or the Friends screen. We review reports within 24 hours and may remove content, pause chat, or end access for anyone who breaks these rules, and we tell you when we do.
• We may report suspected child exploitation to the authorities.

9. Updates and changes to the Game

We may update, change, add to, limit or discontinue the Game or any feature of it at any time, with or without notice, and without liability to you. Some updates may be required to keep playing. We may also change these Terms; the current version is always available in the Game (Settings → Terms & Conditions), on the store listing and at https://youtubeabdulla-max.github.io/carrom-crew-support/terms.html. If you keep using the Game after a change becomes effective, you accept the changed Terms; if you do not accept them, stop using the Game and uninstall it.

10. Termination

You can stop using the Game at any time by uninstalling it. We may suspend or terminate your access to the Game at any time if we believe you have breached these Terms, if required by law, or if we discontinue the Game. Sections 4, 6, 11, 12, 13, 14 and 15 survive termination.

11. No warranty

The Game is provided "as is" and "as available", with all faults and without warranty of any kind. To the fullest extent permitted by law we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Game will be uninterrupted, error-free, secure, free of viruses, or that progress or Virtual Items will never be lost.

12. Limitation of liability

To the fullest extent permitted by applicable law: (a) we and our owners, staff, contractors and licensors are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, progress, Virtual Items, profits, goodwill or opportunity, arising out of or related to the Game or these Terms, however caused and under any theory of liability, even if we were advised of the possibility of such damages; and (b) our total liability to you for all claims together will not exceed the greater of the amount you paid us for the Game in the twelve months before the claim arose or twenty US dollars (USD 20).

Some jurisdictions do not allow certain exclusions or limitations, so parts of sections 11 and 12 may not apply to you. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer.

13. Indemnity

To the extent permitted by law, you agree to defend, indemnify and hold us and our owners, staff, contractors and licensors harmless from any claim, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Game, or your violation of any law or of anyone's rights.

14. Disputes, governing law and arbitration

• Talk to us first. Before starting any formal proceeding, you agree to contact us at the address in section 17 and give us 30 days to resolve the issue informally.
• Governing law. These Terms are governed by the laws of the United Arab Emirates, without regard to its conflict-of-law rules, except where the mandatory consumer-protection law of your country of residence gives you additional rights.
• Binding individual arbitration. To the extent permitted by the law that applies to you, any dispute that cannot be resolved informally will be settled by final and binding arbitration by a single arbitrator under the rules of the Dubai International Arbitration Centre (DIAC), seated in Dubai, United Arab Emirates, in English, on an individual basis only.
• Class-action waiver. You and we agree that claims may only be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding, to the extent such a waiver is permitted by law.
• Small claims and injunctions. Either party may bring an individual claim in small-claims court, or seek an injunction to protect intellectual property, instead of arbitration.
• Consumers in the EU/EEA, UK, Switzerland, Brazil, Australia and other places with mandatory rules keep the right to bring proceedings before the courts of their home country and to use an approved consumer dispute-resolution body there.
• Time limit. To the extent permitted by law, any claim must be filed within one year after it arose, or it is permanently barred.

15. App store terms

If you obtained the Game through Apple's App Store or Google Play, the store's own terms also apply, and the store operator is a third-party beneficiary of these Terms with the right to enforce them against you. The store operator has no obligation to provide maintenance or support for the Game and is not responsible for any claim relating to it; those are our responsibility alone. You confirm that you are not located in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties.

16. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Game. If any part of these Terms is found unenforceable, the rest remains in effect and the unenforceable part is replaced by the closest enforceable term. Our failure to enforce a term is not a waiver of it. You may not assign these Terms; we may assign them to a successor of the Game. We are not liable for any failure caused by events beyond our reasonable control. Section headings are for convenience only.

17. Contact

Abdulla Alhashmi
E-mail: youtubeabdulla@gmail.com